208-882-1791
Accepting orders
8am-8pm 7 days a week Pacific Time

CREDIT CARDS: Only domestic and Canadian credit cards will be accepted. ALL PURCHASES WILL IMMEDIATELY BE CHARGED TO YOUR CREDIT CARD AS A RESULT OF LARGE NUMBER OF CREDIT CARDS DECLINED FOR VARIOUS REASONS BY CREDIT CARD COMPANIES. Customers will be informed immediately if there is a problem with a customer credit card.

INTL ORDERS: Payment will be made only by wire transfer with transmitting fees added. Noexceptions. This procedure is a result of previous fraudulent European credit card transactions.

CANADIAN CUSTOMERS: Canadian customers are required to pay provincial taxes, brokerage fees, import fees on Wilderness tents, and other Canadian taxes upon receipt of items ordered. If a Canadian Customer does not pay required fees and taxes, these fees and taxes will be automatically charged to your credit card as Pack Saddle Shop is billed for these fees and taxes for Canadian customer non payment.

MONEY ORDERS - CASHIER CHECKS: USA and Canadian only, please note that paying by cashier check or money order requires extra processing time.

PERSONAL CHECKS - Items ordered will not ship until the check clears -10 days.

PRICE: All merchandise sold at website listed price on the day of the order. Typo price errors will not be honored.

SHIPPING: Many items have shipping costs listed. Larger items are FOB from manufacturer, shipping costs depends on shipping distance and weight.

LOSS or DAMAGE: Immediately inspect your item upon receipt and report any damage to Pack Saddle Shop. Pack Saddle Shop will submit a claim with UPS, FedEx or USPS for damaged or lost merchandise.

BACK ORDERS:We normally stock all merchandise. If an item is out of stock the customer can cancel purchase or wait for a back order shipment.

RETURNS:

• Prior approval required before returning merchandise and return items must be shipped within 30 days of purchase.
• Mis-shipped or damaged merchandise will be replaced.
• 20% restocking fee for any item returned that is not defective or damaged. Item must be returned in new condition.
• Returns must be prepaid freight.
• Customer shipping fees are non refundable unless there is a product defect determined by Pack saddle Shop.
• Warranties implied or actual are the responsibility of the manufacturer. Returns should be shipped to the manufacturer for repair or replacement. However, contact Pack Saddle Shop initially for appropriate phone numbers and addresses.
• Custom orders, and products dirty, used, worn, or altered or otherwise damaged/modified by the customer will NOT be accepted for refund or replacement. All tent frames are custom orders as each frame is custom made for a specific tent dimension, and that frame will only exactly fit the tent the custom
• frame was specifically built for. No exceptions.

CANCELLATIONS:

• There is a 2% cancellation fee when a customer used a credit card to purchase merchandise. Pack saddle shop is charged a 2 1/2 % credit card fee for every credit card purchase regardless if the customer later decides to cancel the purchase made with a credit card. Hopefully, all customers understand the need for this policy.
• Cancelling an order after it has been shipped will be considered a return.
• Shipping fees are non refundable.

DISCLAIMER: Pack Saddle Shop assumes no liability for misuse or use or items on the Pack Saddle Shop website.